🟣 Exchange Policy:
You may exchange a product within 7 days from the date of purchase, provided it is in its original, unused condition. The customer is responsible for the shipping fee (SAR 60) and returning the product to us.
🟣 Exchanges for Online Orders:
Products purchased through our website may be exchanged within 7 days of the purchase date, as long as they are unused and in their original condition.
🟣 Damaged Products:
All our products undergo quality checks before shipping. However, if you receive a damaged product, please contact us within 7 days of purchase. You will be compensated with a similar product. Refunds are not available.
🟣 Exchange Process:
To exchange products purchased from our website, please contact Jayla Customer Service via WhatsApp at: +966920013644.
🟣 Exchange Conditions:
Products cannot be exchanged if the packaging has been opened or the item has been used.
A product is not considered damaged if the defect is due to misuse, improper storage, exposure to high temperatures, or any reason attributable to the buyer.
🟣 Shipping & Delivery Information:
Please make sure all entered information (name, phone number, email, and address) is correct when placing your order, as it will be used for shipping and cannot be modified later due to direct system integration with shipping companies.
If the shipping address is changed after placing the order, delivery may take longer than usual. The store holds no responsibility for any delay caused by such changes.
The store is not responsible for any delays in delivery or returns resulting from changes in shipment details such as the address, contact number, or any other modification.
For any inquiries, please contact our Customer Service team via WhatsApp at: +966920013644.