Does the bath set cause skin darkening?
No, the products are therapeutic and contain a high level of moisturizers, leaving the skin soft, brightened, and pleasantly scented. The added fragrance levels are carefully measured and standardized, making them suitable for sensitive skin and eczema.
Are all products safe for pregnant women?
Yes, except for the hair oil and face cream.
Are all products safe for children?
Yes.
Is Jayla’s hair oil suitable for children?
Yes, it’s suitable for use from the age of 12.
Shipping inquiries:
We welcome your inquiries via WhatsApp with our customer service team at the unified number: +966920013644.
What if the product is defective upon receipt?
It will be immediately replaced with a similar product, and the defective item will be returned. Please contact our customer service via WhatsApp at +966920013644.
What is the delivery time?
Within Riyadh: 2 to 3 business days.
Outside Riyadh: 3 to 5 business days.
International: 10 to 14 business days.
Do you offer international shipping?
Yes, we deliver to most countries worldwide.
Do you have branches outside Saudi Arabia?
No, we do not.
What is the shelf life of the products?
They are valid for 3 years from the production date and should be stored in a cool, dry place.
Is installment payment available in stores?
Yes, you can pay in installments via the "Tabby" service available in-store.
What is the fragrance longevity?
Fragrance longevity is the lenghth of time a scent remaines noticeable after application. Some fragrances last 5-6 hours or more, but the scent may become softer over time and be noticeable mainly the wearer or those nearby. This is normal for all fragrances.
Does the product color change?
Yes, it’s normal for the product color to change slightly due to exposure to light. As long as the fragrance remains unchanged, there is no issue.
Is the deodorant suitable for children?
No.
Is the body oil suitable for massage?
Yes.
Can I use the exfoliator, toner, or deep cleanser after laser sessions?
It’s best to use them 3 days after the session.
Can body butter be used for daily moisturizing during a peeling phase?
Yes.
Does the powder contain talc?
No.
Do the products contain sulfates or parabens?
Yes, in minimal and controlled amounts.
Do the products contain asbestos?
No, asbestos is strictly prohibited in skincare.
How can I apply for jobs?
You can apply via the following email: [email protected].